Sena Nukunu LLC – Terms of Service
Effective Date: April 18, 2025
Welcome to Sena Nukunu LLC (“we”, “our”, or “us”). By using our website and services, you agree to the following Terms of Service. Please read them carefully before browsing, purchasing, or interacting with our online store.
1. Use of Our Website
By accessing www.senanukunu.com or purchasing from us through any platform (our website, Amazon, Facebook, Instagram, etc.), you confirm that you are:
At least 18 years old, or using the site under the supervision of a parent or legal guardian.
Providing accurate, current, and complete information.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, especially if we believe conduct violates these terms or applicable laws.
2. Products & Pricing
All descriptions, images, and prices of our products are subject to change without notice. We make every effort to ensure accuracy, but we do not guarantee that product descriptions or other content are error-free.
We reserve the right to:
Modify or discontinue products without notice.
Limit the sales of our products to any person, region, or jurisdiction.
3. Payments
We accept payments through secure third-party providers such as Stripe, PayPal, or squarespace Payments. By submitting your payment information, you authorize us to charge the amount due, including taxes and shipping fees where applicable.
4. Shipping & Delivery
Shipping times and costs are provided at checkout. While we strive to meet estimated delivery times, we are not liable for delays caused by carriers or events beyond our control.
Processing & Shipping Time?
Orders are typically processed within 3–5 business days. We ship using USPS Ground Advantage within the U.S.; delivery times will vary depending on your location. Custom orders may take longer to process. Enjoy free shipping with our standard option! If you prefer expedited or alternative shipping methods, additional fees will apply.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
5. Returns & Refunds
Our return policy is outlined here and incorporated into these terms. By purchasing from us, you agree to follow our return, exchange, and refund policies.
We accept returns for eligible items within 7 days of delivery for orders within the continental U.S. and 14 days of delivery for international orders. Custom-made and personalized items are final sale and cannot be returned. We will cover the return shipping costs if you receive an incorrect order due to our mistake. Otherwise, customers are responsible for return shipping at this time.
The item must be unused, unworn, and in the same condition you received it.
• It must be returned in the original packaging with tags (if applicable).
• Custom-made or final sale items (including original artworks) cannot be returned unless they arrive damaged or defective.
How do I initiate a return or exchange?
Email us at contact@senanukunu.com with your order number and reason for the return. We’ll provide further instructions.
Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We offer exchanges for:
Incorrect sizing (for apparel)
Damaged or defective items
If you need a different size or received a damaged product, please email us within 7 days of delivery.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
Email us with clear photos and your order number within 7 days.
We will replace the item at no cost or issue a full refund.
6. Intellectual Property
All content on our site, including images, logos, graphics, text, and product designs, is the property of Sena Nukunu LLC and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.
7. User Submissions
Suppose you send us comments, feedback, or product reviews. In that case, you grant us the right to use, reproduce, and share that content in any format, without compensation or acknowledgment, unless otherwise agreed.
8. Limitation of Liability
Sena Nukunu LLC shall not be liable for any direct, indirect, incidental, or consequential damages that result from your use or inability to use our site or services, even if we have been advised of the possibility of such damages.
9. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Florida.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our site after changes constitutes your acceptance of the new Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: contact@senanukunu.com