General Questions

What is Sena Nukunu?
Sena Nukunu is an online store dedicated to celebrating West African culture through authentic fashion and art. We offer handcrafted clothing, accessories, and unique art pieces sourced directly from artisans in West Africa.

Where is Sena Nukunu based?
We are an online-only store based in Florida, USA, with artisans and suppliers across West Africa.

Do you have a physical store?
No, we operate exclusively online to make our products accessible to customers worldwide.

Orders & Shipping

Do you ship internationally?
Yes, we do! We offer worldwide shipping. Delivery times and shipping costs will vary based on your location.

For countries outside the United States and Canada, due to International Tax Laws and to ensure a smooth and secure checkout, we kindly ask that you place your order through our Etsy, Amazon, or Shopify stores. We'll provide all the necessary links for your convenience.

Please note: At this time, we only ship to the United Kingdom for orders totaling $150 USD or more if ordering directly from senanukunu.com

Processing & Shipping Time?
Orders are typically processed within 3–5 business days. We ship using USPS Ground Advantage within the U.S., and delivery times will vary depending on your location. Custom orders may take longer to process. Enjoy free shipping with our standard option! If you prefer expedited or alternative shipping methods, additional fees will apply.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.

What should I do if I receive the wrong or damaged item?
Please contact us immediately at contact@senanukunu.com. We’ll work to resolve it as quickly as possible.

Can I get my package faster?
Yes! We do offer expedited shipping options. Just reach out to us directly, and we’ll be happy to arrange it for you.

Please note that our standard 3–5 business day shipping is free. However, if you choose a faster delivery method, additional shipping fees will apply.

Custom Orders & Personalization

Do you offer custom-made outfits?
Yes! We specialize in custom designs. Send us your measurements and style preferences, and we’ll create an outfit just for you.

How long do custom orders take?
Custom orders typically take 4-12 weeks, depending on the complexity of the design and shipping destination.

Can I request a specific fabric or design?
Yes! If you have a specific fabric or design in mind, contact us, and we will do our best to accommodate your request

Can I customize an outfit for a special occasion?
Absolutely! Whether it’s a wedding, birthday, or cultural event, we can create a unique piece just for you.

What does “Ankara” mean?
Ankara refers to a vibrant, printed cotton fabric, commonly known as African wax print or Dutch wax print. Popular across West and East Africa, Ankara is widely used for clothing and accessories, especially during celebrations and special events. It’s more than just fabric—it’s a bold expression of African culture, identity, and heritage.

🟡 Fun Fact: The unique patterns on Ankara fabrics often tell stories or represent proverbs, values, and social status.

What does “Kente” mean?
Kente is a traditional woven cloth that originates from the Ashanti people of Ghana. Recognized for its bright colors and intricate geometric patterns, the name “Kente” means “basket,” a nod to its basket-like weave. Each design holds cultural significance, often symbolizing values like unity, royalty, and strength.

🟢 Fun Fact: Each color in Kente has a specific meaning—gold symbolizes royalty, green stands for growth, blue for peace, and black for spiritual strength.

What fabrics do you use?
We proudly use authentic West African fabrics, each with its own story and cultural significance. Our collection includes:

✨ Ankara – Bold, vibrant wax prints loved across the continent
👑 Kente – Handwoven Ghanaian/Togolese cloth known for its royal heritage
🌿 Mudcloth (Bogolanfini) – Hand-dyed Malian fabric made with fermented mud
🌊 Adire – Traditional Nigerian tie-dye made with indigo and resist-dyeing techniques
🧵 Woven Textiles – Intricate patterns crafted on looms by skilled artisans

Each piece is carefully selected to reflect the richness, beauty, and authenticity of West African culture.

Can I request matching outfits for couples, families, or groups?
Yes, you can! We’re happy to create matching or coordinated outfits for couples, families, bridal parties, cultural groups, and special events.

To ensure the best results, please reach out with your request well in advance so we have enough time to bring your vision to life.

Do you make children’s clothing?
Yes! We offer custom outfits for children as well.

Can I request a specific artisan or designer for my order?
We work with multiple artisans, and while we can’t always guarantee a specific one, we will try our best to accommodate your request.

                            Returns & Exchanges

What is your return policy?
We accept returns for eligible items within 7 days of delivery for orders within the continental U.S. and 14 days of delivery for international orders. Custom-made and personalized items are final sale and cannot be returned. We will cover the return shipping costs if you receive an incorrect order due to our mistake. Otherwise, customers are responsible for return shipping at this time.

How do I initiate a return or exchange?
Email us at contact@senanukunu.com with your order number and reason for the return. We’ll provide further instructions.

 Gift Cards & Payments

 Do you offer gift cards?
Yes! You can purchase an Electronic Sena Nukunu Gift Card in various denominations, perfect for any occasion.

What payment methods do you accept?
We accept major credit/debit cards, PayPal,Apple Pay and many more other secure payment options.

Do you offer discounts or promotions?
Yes! Sign up for our newsletter and follow us on social media to stay updated on special offers and exclusive deals.

Product & Sizing

Are your clothes true to size?
Our clothing follows standard sizing, but slight variations may occur since many of our items are handmade. If unsure, we recommend checking our size chart or reaching out for guidance.

Do you offer plus-size or petite options?
Yes! We celebrate all body types and offer custom sizing to ensure a perfect fit.

How do I determine my size?
We provide a detailed size chart on each product page. For custom orders, you can send us your measurements, and we will tailor them perfectly.

                         Sustainability & Ethical Practices

Where are your products made?
Our products are handmade by skilled artisans in Ghana and Togo. We are working on adding more artisans from other West African countries.

How does Sena Nukunu support African artisans?

We provide fair wages, sustainable work opportunities, and a global platform to showcase their craftsmanship.

What is Sena Nukunu doing to be more sustainable?
We use eco-friendly packaging where possible.
We prioritize handmade, slow-fashion production over mass production.

                      Social Responsibility & Community Impact

How can I support Sena Nukunu beyond making a purchase?
Follow us on social media and share our brand with others.
Leave a review and tag us in your photos.
Consider donating to our artisan support programs.

                                    Social Media

Do we have Social media and can we follow you to make sure we keep up to date on sales or different items you sell?

Yes, come follow us on all our social media platforms. We would never want you to miss out on anything.    

  ✨ Follow us on:

Instagram: https://www.instagram.com/sena.nukunu/  582998729

Facebook: https://www.facebook.com/profile.php?id=61574

Tictok:https://www.tiktok.com/@sena.nukunu?is_from_webapp=1&sender_device=pc

YouTube: https://www..com/@SenaNukunu

Linkedin: www.linkedin.com/in/sena-nukunu-896868357 (coming soon)

Email: contact@senanukunu.com

Pinterest: https://www.pinterest.com/senanukunu/

Website: https://www.senanukunu.com

Will we ever go Live?

Yes, But only on YouTube for now. We may go Live on other platforms later if we think it is a need. 

Do you collaborate with influencers or brand ambassadors?
No! If you’re passionate about African fashion and culture, you are welcome to share our struggling artists' work and tag us in it.

       Contact us

If we have a Question, how can we reach you? 

Yes, of course, we encourage all business-related questions and answers. This does include social media as well. Just please allow us at least 24 to 48 hours, sometimes slightly longer.
                                                  contact@senanukunu.com

Please, if you have any other questions, please email us.

 Thank you from the Team at Sena Nukunu